Terms and Conditions

Please read before making an online booking. You agree to be bound by these booking terms and conditions.

• Read Full Rental Agreement
• A. General
  • Check-in and Check-out Times
  • Group Rental Policy
• B. Payments
• C. Cancellation and Refund Policy
• D. Security or Breakage Deposit
• E. Pool and Spa
• F. Complaints or Concerns
• G. Force Majeure
• H. Subletting
• I. Pets and Smoking
• J. Insurance
• K. Safety and Security
• L. Code of Conduct
• M. Right of Entry
• N. Website and Online Travel Agency Description
• O. Severance
• P. Liability
• Mutual Agreements and Covenants

RENTAL AGREEMENT

In consideration of the rent received and the mutual promises contained herein, Owner of the Rental Property does hereby lease and rent to Guest(s) such Rental Property under the following terms and conditions:

A. General: 

1. The rental period begins at 4:00 PM local time on the day of arrival and ends at 10:00 AM local time on the day of departure (unless agreed by prior arrangement with the Owner and subject to an additional charge). Vacating after 10:00 AM may incur a charge equivalent to one day’s rental unless previously agreed with the Owner.
2. Guest agrees to abide by all rules and regulations contained herein or posted on the premises related to the Rental Property. Guest obligations include but are not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions in the common area and remainder of the premises that Guest uses. Guest agrees not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation. Guest’s breach of any duty contained in this paragraph shall be considered material and shall result in the termination of guest occupancy with no refund of any kind.
3. Guest must inform the Owner of their intention to bring children and the specific number. A child is defined as any person under the age of 18.
4. In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the website or the confirmation letter, without prior approval by Owner. No fraternities, school, civic, or other groups are allowed unless Owner grants prior approval. No all male/female parties or parties of guests who are under the age of 25 will be accepted.

B. Payments:

1. It is important that the Guest checks all the details shown on the confirmation email carefully to ensure they are correct as this forms the basis of the contract. Any discrepancies should be brought to the Owner’s attention within 7 days of issue, or the details will be presumed correct.
2. To confirm a booking, Guest must pay a down payment of 20% USD. The down payment paid is non-refundable. The Guest must make the final payment at least 60 days prior to the first date of occupancy, or if the booking is made within this period, the Guest will have to pay the full amount immediately.
3. If the Guest chooses to pay via credit card, an automatic credit card payment for the remaining balance will be scheduled by the Owner to be made 60 days prior to the arrival date. The credit card of the first payment is used if a credit card was provided. If the automatic payment fails for any reason, it is the responsibility of the Guest to make sure that the remaining balance is promptly paid in full, or the reservation will be canceled with no refund of payments made.
4. All policies contained in this Agreement shall apply equally to payments made by credit card, check or cash and whether made via website, by phone or in person. Any refunds due to Guests from a credit card payment will be refunded by credit card transaction; all other refunds will be made within 30 days by check or PayPal. 
5. If the Guest does not pay in full 60 days prior to the rental period, the Owner reserves the right to cancel the booking.

C. Cancellation and Refund Policy:

1. In the event Guest wishes to terminate this agreement, Travel Insurance, Damage Protection and any processing or administrative fees are non-refundable. If the Guest wishes to cancel the booking, the Guest must advise the Owner in writing by registered post or e-mail immediately. Verbal cancellations will only be accepted if written confirmation follows within 7 days.
2. The Guest will be responsible to pay the cancellation charges, if applicable (see below). Cancellation periods are calculated based on the date the cancellation is received by the Owner at st**@su******************.com unless the cancellation falls under our COVID-19 Policy. See the full policy for more details and inclusions.
   The following cancellation charges will apply, unless superseded by the cancellation policy of a booking made through an online travel agency:
   
   • One hundred percent (100%) of the total booking charges  (less the down payment fee) will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. Fifty percent (50%) of the total booking charges  (less the down payment fee) will be refunded if the cancellation is made more than 28 days prior to the arrival date of the reservation. For cancellations made within 28 days prior to the arrival date, no refund will be issued.
     
   • The reservation dates may be traded for an equal period of time within 6 months of the original reservation. If Guest is able to find and substitute a new guest for the same time period, the entire rental amount will be refunded. Owner may help Guest look for a new guest but it is not the obligation of the Owner to find them.
3. No refunds will be provided due to inoperable appliances, pools, hot tubs, elevators, etc. The Owner and Property Management Company will make every reasonable effort to assure that such appliances will be and remain in good working order. No refunds will be given due to power blackouts, water shortage, flooding, snow, construction at adjacent properties, or mandatory evacuations of the area by county officials due to hurricanes or other potentially dangerous situations arising from acts of God or nature.
4. In the unlikely event that the Owner or Property Management Company needs to cancel the booking, the Owner will refund any monies paid by the Guest, without interest, and Owner shall not be liable for any other compensation or consequential or indirect loss of any kind. However the Owner will always seek to relocate the Guest’s booking to a villa of a similar or superior standard. In the event Owner is unable to make Rental Property available for any reason other than described above or a reasonable substitute as determined by Owner, Guest agrees that Owner’s sole liability as a result of this unavailability is to provide a full refund of all monies paid under this Agreement and Guest expressly acknowledges that in no event shall Owner be held liable for any special or consequential damages which result from this unavailability.

D. Security or Breakage Deposit:

1. The Guest agrees to be responsible for any damage caused to the Rental Property by the Guest or anyone in the Guest’s party during the vacation rental period.
2. A security deposit is required (“Security Deposit”). If the Guest pays for the booking via credit card, the Security Deposit will be automatically reserved for the booking. The automatic reserve is conducted by putting a hold on the Guest’s credit card for the amount of $300.00 USD exactly 1 day(s) prior to the arrival date. The credit card of the last successful payment will be used. If there are no successful credit card payments or if a different payment method was used for the booking, it is the responsibility of the Guest to send $300.00 USD by check, credit card or PayPal to the Owner to satisfy the Security Deposit requirement.
3. At the end of the rental period, the Rental Property will be inspected by the Property Management Company on behalf of the Owner. If the rental property is returned undamaged beyond normal wear and tear, the Security Deposit will be released in full within fourteen (14) business days. The Security Deposit will be refunded to the Guest via the same payment method used by the Guest to pay the Security Deposit.
4. The Owner reserves the right to retain the Security Deposit (either in part or full) to cover damage or non-return of keys. In the event of any damages, Owner will provide Guest with a full accounting of expenses incurred and deductions made from the Security Deposit. Should the damages exceed the amount of the Security Deposit, Guest agrees to pay the balance within fourteen (14) business days after receiving notification. Deductions from the Security Deposit may include, but are not limited to: excess cleaning fee, removal of stains due to spillage, hot tub/spa draining and refilling fee, trash removal fee, missing item replacement costs, damaged item replacement or repair costs, repair costs of buildings or grounds, or other service call fees.  Owner is under no obligation to use the least expensive means of restoration or replacement.
5. The Rental Property is designated as a “No Smoking” home, and all Guests agree to refrain from smoking inside the house. In the event that neutralization of smoke odors from cigarettes, cigars, pipes or other smoking materials is required, or in the event that burn marks from cigarettes, cigars, pipes, or other smoking materials are detected, the cost for elimination of those odors or repair of the burn marks will be deducted from the Security Deposit.
6. Telephones in the Rental Property may be blocked to allow local calls only. Guest may need a calling card in order to make long distance calls from the Rental Property. The Owner may choose at the Owner’s sole discretion to allow long distance telephone calls to be made for free. If the Owner has not clearly listed that as a feature of the Rental Property on the website, confirmation letter or marketing material, Guest must assume that long distance telephone calls are not allowed.
7. Guest is responsible for all shipping costs for any Lost and Found items that Owner is requested to return to Guest. Items found and not claimed within 30 days will be disposed of at the discretion of Owner.
8. Linens and towels are supplied with Rental Property. Guest is responsible for lost or damaged items at the cost of two (2) times the published standard purchase price for such damaged or lost linens or towels.

E. Pool and Spa:

1. The spa and pool provided at the Rental Property will be prepared and tested for proper and safe chemicals prior to or on the day of occupancy. Misuse of a spa or pool by the spilling of foreign substances into the pool, i.e. soap, shampoo, oils, glass or metal will result in a Service Call Charge at the sole discretion of Owner. Under no circumstances are pets allowed in the pool or spa. Violation of this provision shall be grounds for expedited eviction and forfeiture of all monies paid. 
2. Pool and spa heating is NOT included with the standard rental rates. Please contact the Owner PRIOR to making your final payment to discuss the pool heating fees and make necessary arrangements. Pool heating requests received after the rental period begins will incur an additional fee. The pool and spa are heated by the same unit and cannot be purchased separately.
3. The pool is regularly inspected, cleaned and maintained but may be affected by dust, dirt or insects – particularly during and after bad weather. Very occasionally, pool heating or lighting etc break down. In the unlikely event the pool heating breaks down during the rental period, if the Guest has pre-ordered pool heating, the Owner will either provide the owed day(s) pool heating at a later time or if this proves impossible the Guest will be refunded the unused portion of pool heating cost after the rental period.
4. Pool heating is recommended (but not required) for stays between September and May (but can be ordered for any month). There is a 4-day minimum period for pool heating. If the Guest orders pool heating from check in, it will be turned on between 11:00 AM – 4:00 PM on the day the rental period begins. Depending on weather conditions, water can take several hours to reach optimum temperature. The Owner has no control over the weather. If the Guest has requested pool heating and the weather is warm during the rental period, the Guest will pay for ordered pool heating regardless as this service will have been turned on in advance of the Guest’s arrival. No refunds will be given in these circumstances. Please note that neither the Property Management Company nor Owner accepts responsibility for loss of pool heating or lighting facilities other than as mentioned, and cannot be held responsible for the pool heater not being able to reach temperatures due to the weather. Your pool heat WILL NOT be refunded.
5. Pool heating will be preset to the correct temperature on arrival to approx. 80-85 Fahrenheit. The spa can be set slightly higher if required to approx. 90-95 Fahrenheit. The Guest agrees not to set the temperature any higher than this as it could cause damage to the heating mechanism, and any such damage will be deducted from the Security Deposit.
6. The spa is not a “hot tub” and must not be left switched on when it’s not being used as this will affect the ventilation of the pool which may result in additional cleaning costs that will be deducted from the Security Deposit. The Owner recommends no more than one hour of continuous spa use before being switched off to allow the pool water to circulate.
7. During the cooler months when pool heating has been requested, the Owner provide a pool cover (blanket) to conserve the heat in the pool. Please place the cover on the pool (bubble side down in the water) when it is not in use, especially at night, this will ensure that the water temperature is maintained. Leaving the pool uncovered overnight will result in the pool being cold the following day. Please do not let children or adults attempt to walk on the pool blanket when it is covering the pool. It will not hold their weight and will quickly engulf them causing injury or possible death. During the hot months of the year the blanket will be stored in the garage.
8. The pool alarms located on the patio doors are set to the ON position and the alarm is sounded whenever the door is opened. This is an important and necessary safety measure to prevent young children from straying into the pool area. Florida law requires these alarms be on at all times. There is a small box at the top of the door, which you can press in to momentarily stop the alarm sounding off giving you sufficient time to exit. There is also a pool safety fence which will be either erected on arrival, or stowed in the garage to keep young children safe in the pool area. 

F. Complaints or Concerns:

The enjoyment of the Guest’s vacation, and their satisfaction with the Rental Property is paramount to the Owner and Property Management Company. Please contact the local Property Management Company if you experience any problems at all. Every effort will be made to assist but if the problem is not resolved then the Guest needs to notify the Owner immediately. All complaints must be supported in writing within seven (7) days and the Owner cannot be responsible for complaints received after this period. A full investigation will be carried out and the Guest will be notified as soon as possible. Should the Guest be dissatisfied with the Owner’s own booking procedure or administration please let the Owner know immediately. Every effort will be made to improve the service and experience.

G. Force Majeure:

The Owner of the property, their servants or agents, accept no liability to pay compensation in respect of any loss, damage or changes arising from unforeseeable circumstances beyond their control, (but not limited to) war, riots, civil strife, strikes, floods, and closure of airports, adverse weather conditions, (i.e. Hurricanes), or other events beyond the Owner’s control. The Guest agrees that their obligation to pay shall never be affected by an event of force majeure.

H. Subletting:

In no event shall the Guest assign or sublet the Rental Property in whole or in part. The Rental Property booked is only available for use by those persons included in the original booking unless otherwise agreed by the Owner in writing. All persons occupying the property, including small children must be listed on the Booking Form. This is Florida State Law, and must be adhered to. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. The Rental Property is fully licensed and insured for short-term rentals in Florida. The Owner reserves the right to refuse admittance if these conditions are not met. Failure to comply will render the booking void and no compensation will be paid. Violations of these rules are grounds for expedited eviction with no refund of any kind. 

I. Pets and Smoking:

1. No pets are allowed on the Rental Property. If permission is not given by the Owner, any pet(s) found in or about the Rental Property will be grounds for expedited eviction of the Guest and forfeiture of all monies paid.
2. Smoking is not permitted inside the Rental Property and restricted only to outside the villa around the pool area. Ashtrays will be provided. See additional conditions regarding smoking and the Security Deposit above.

J. Insurance:

Insurance is not provided with this Rental Agreement. The Guest agrees to arrange adequate insurance coverage for their trip and their party. All baggage and personal possessions remain at all times and in all circumstances at the owner’s risk. The Property Management Company and Owner do not accept responsibility for any losses or damage whosoever caused. The Guest is strongly recommended to take out adequate holiday/vacation insurance, renter’s insurance, or other coverage, to cover cancellation, accidents/illness or damage, or any other loss.

K. Safety and Security: 

1. To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property.
2. The Owner and Property Management Company do not accept any responsibility or liability whatsoever and howsoever caused for injury or damage as a result of the use of the pool and surrounding area. Guest must not to allow unsupervised children to use the pool. The pool is 6 feet deep at the deep end and diving is strictly prohibited as this activity is dangerous and can result in injury or death. Guests must also take care, and avoid running on wet surfaces, as the tiles inside the Rental Property can be very slippery when wet.

L. Code of Conduct:

Glenbrook Resort is a residential community. The actions of all members of the Guest’s party should not interfere with the enjoyment of either other vacation guests or the residents of Glenbrook Resort. Guests may not play loud music or engage in any activity which may cause inconvenience to the neighbors after 10:30 pm or before 7.30 am. In the event that the Guest or any member of the Guest’s party behaves in a way that is likely to cause distress, danger or annoyance to any other vacation guests, residents of Glenbrook Resort or damage to any property, the Owner or the Property Management Company reserves the right to terminate this Rental Agreement immediately and forthwith. The Owner or the Property Management Company will not be liable for any costs the Guest will incur, nor shall they pay any compensation, nor make any refunds due to this action. All vehicles shall be parked on paved driveways and garages. Short-term visitor street parking is limited to reasonable hours with no overnight parking allowed.

M. Right of Entry: 

Guest hereby acknowledges and grants specific permission to Owner and Property Management Company (including pool maintenance, gardeners etc) to enter premises at any time for inspection purposes should Owner reasonably believe that Guests are causing or have caused any damage to Rental Property. Guest further agrees to grant Owner and Property Management Company access to Rental Property for purposes of maintenance and repair. If listed “For Sale”, Guests agree to grant access by scheduled appointment upon notification.

N. Website and Online Travel Agency Description:

All information supplied in any brochure, website, online travel agency listing, advertisement or e-mail about the Rental Property is deemed to be correct to the best of the Owner’s knowledge. It is understood that the information supplied is for guidance purposes only and does not form any part of the contract.

O. Severance:

1. Should any part of the Terms and Conditions in this Rental Agreement be found to be invalid then the Owner and Guest agree that such event shall not invalidate the entire agreement between the parties.
2. Owner may terminate this Agreement upon the breach of any of the terms hereof by Guest. Guest shall not be entitled to the return of any rental monies paid under the terms of this Agreement and shall vacate the Property immediately.

P. Liability:

1. The Rental Property is privately owned and neither the Owner nor the Property Management Company accepts any liability whatsoever for damage or injury sustained during use of any of the facilities or equipment at the Rental Property. This extends to any other visitors to the Rental Property or swimming pool, or for any loss or damage however caused to any property brought to the premises. It is the Guest’s responsibility to exercise a duty of care at all times and the Guest should ensure that their entire party follows all the comprehensive operational and safety instructions relating to the use of facilities and equipment, familiarize themselves with the fire procedure displayed in the Rental Property and confirm all persons using the Rental Property are adequately covered by appropriate personal accident/injury/public liability insurance.
2. Guest agrees to indemnify Owner from and against liability for injury to Guest or any other person occupying Rental Property resulting from any cause whatsoever including, but not limited to, injury sustained as a result of use of the phone, spa, whirlpool tub, pool, exercise equipment, except only such a personal injury caused by the gross negligence or intentional acts of the Owner.
3. Agreement shall be enforced under the laws of the state of Florida where the Rental Property is located, including any applicable rental acts of that state, and represents the entire Agreement. Any amendments must be in writing and signed by both parties. In the event of a dispute, legal action may only be instituted in the county within which the Rental Property is located. If any part of this Agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement. Owner shall conduct all brokerage activities in regard to this Agreement without respect to the race, color, religion, sex, national origin, handicap, or familial status of any Guest.
4. The Rental Property may offer access to recreational and water activities, including but not limited to swimming and fishing.  Guest fully understands and acknowledges that outdoor recreational and water activities have inherent risks, dangers and hazards. Participation in such activities and/or use of equipment may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that could cause serious disability.  Guest agrees to fully indemnify and hold harmless the Owner, the Property Management Company and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Owner, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable. Guest hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Owners or by any other person.  Guest hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Owner, the Property Management Company and any and all agents, employees, or contractors from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of Rental Property facilities, equipment, or activities. Guest further assumes full responsibility for the actions of any and all persons whom the Guest may allow to enter the property during the rental period and indemnifies Owner from any and all claims arising from such other persons.

NOW, THEREFORE, in consideration of the mutual agreements and covenants herein contained, Guest has read and agreed to the following:

I understand the rules and rental conditions upon which I am agreeing to rent accommodations, equipment, and use of the property, community clubhouse facilities and land. I acknowledge and accept that the sole responsibility for safety lies with the participant. In agreeing to this, I acknowledge that outdoor, water, and other activities and exposure to the natural elements and animals can be dangerous and sometimes result in injury and even death. Ponds, pools, spas, steps and decks can be slippery, animals and insects can threaten and infect or injure, exposure to the elements can cause hypothermia, sunburn, among other risks inherent in participating in outdoor and water activities. I know that alcohol and/or drugs do not mix safely with any outdoor activity.

I am over the age of 18 and assume responsibility for those in my charge under the age of 18. I hereby assume all legal responsibility for bodily injury to me or to any person on the property as a result of my visit and use, operation or possession of equipment hired or loaned to me. Acknowledging this, I accept complete responsibility for the minor children and myself in my charge and visit the property and equipment and engage in activities or events at my own risk.

I will abide by the rules and accept these rental conditions:

• The property I rent will be returned in the same condition in which it was rented and I will be responsible for all damage and/or loss that occurs during my rental period.
• I agree to hold harmless and to indemnify the Owner and Property Management Company of the Rental Property against all loss, damage, expense and penalty on account of personal injury or property damage to the rental dwellers, the undersigned or to any minor child or children in the charge of the undersigned, howsoever rising, whether by act or acts or failure to act of the employees, owners or animals of the said company or property owners or not.
• I acknowledge receipt of the property in good order and condition (if found otherwise per my arrival I will contact Owner or Property Management Company immediately) and further agree that the Owner and Property Management Company of the Rental Property shall not be liable for consequential damages of any kind or nature from whatever cause arising, whether property or equipment is loaned or rented.
• I enter into agreement freely with the Owner of the Rental Property at my own risk, acknowledging the risks inherent in outdoor and water activities and assume any and all responsibility for the minor children and myself in my charge.
• All parties agree to and will comply with Federal, State and County pollution laws and any other applicable laws and regulations.